This page contains answers to many questions that we anticipate team members, associates and your families will have. We will update these questions and answers and will add questions over time that you and your colleagues submit.

Please review this list before submitting a question to be sure it has not already been answered. Please be sure to bookmark this page so you can return easily if you have additional questions.

This page was last updated on August 1, 2014


Overview

Since we began our operations in North America more than 50 years ago, we have grown from an import company with a single office in Southern California to become one of North America’s largest auto companies, with about 40,000 team members and associates and multiple locations. We’ve done well in growing our business in North America, yet the separate nature of our affiliates - both operationally and physically – slows our decision-making processes and our time to market. Our operating costs are higher than those of our competitors. Our leaders need to have a better view of the entire Toyota business and the opportunities before us to better prepare for the future. We strongly believe now is the time to unify our manufacturing and sales leadership and create a single headquarters. This will enable us to: • Improve collaboration and break down operational silos • Respond to changes in the market faster and improve our competitive advantage • Better align our manufacturing operations with sales, marketing and other functions • Improve opportunities to develop talent across all parts of the company • More efficiently use company resources • Ultimately build better vehicles for our customers Our announcement today also included the gathering of our direct procurement staff into one Toyota Technical Center on the York campus near Ann Arbor, Michigan. Production Engineering in Erlanger also will move to Georgetown, Kentucky. While not everyone is gathering together in one location, these moves do help us create one unified company – One Toyota – that spans all our locations, improving our ability to collaborate and increasing our competitiveness in an increasingly fast-paced market.
We are creating a unified North American corporate headquarters in Plano, Texas, a northern suburb of Dallas. This will include headquarter functions in sales, marketing, manufacturing and administrative functions currently located in Torrance, Erlanger and New York. As part of this transition, team members in direct procurement at Erlanger will be joining their colleagues at the Toyota Technical Center in a new building that will be built on the York campus near Ann Arbor, Michigan. Production Engineering will move to our Georgetown, Kentucky manufacturing plant. TFS will also be moving to Plano following the other relocations, but will remain a separate company, as it is regulated. As a result of these moves, we expect to close our current headquarter operations in Torrance and Erlanger in 2017.
Toyota North America will, in fact, have a temporary headquarters location in Plano, not far from the campus where we will build our new, permanent headquarters. We expect that in mid-2015, several hundred associates and team members will move to the temporary location, including selected functional heads and some of their teams. For continuity reasons, we will need people from those functions to stay through the end of our moves into 2017. We remain sensitive to individual circumstances, which may alter the timing. Those involved in the 2015 moves will be notified as soon as they are identified, and will still have plenty of time to consider, explore, assess and decide about making the move.
The Toyota locations directly affected by this relocation are Torrance, CA, Erlanger, KY, Ann Arbor (including the York campus), MI and New York, NY. Headquarters positions currently in Torrance will move to Plano, although TFS will move on a later schedule and will remain a separate organization in the new location. The administrative functions from the Erlanger facility will move to the new Plano HQ; other team members, consisting of the direct procurement function, will expand the Toyota Technical Center into a new building on the York campus near Ann Arbor. Production Engineering will move to a new building to be constructed at our Georgetown, Kentucky location. Some TMA team members from New York will move to the Plano headquarters, and some will remain in New York to continue supporting local needs in those locations. As a result of these moves, we expect to close our current headquarter operations in Torrance and Erlanger in 2017. This announcement pertains to the relocation of our headquarters to Plano, the expansion of the Toyota Technical Center on the York campus near Ann Arbor, and the new TEMA facility in Georgetown, KY. Toyota North America’s 14 manufacturing plants will not be impacted by these changes. In addition, the following Toyota units will not be impacted at this time: • Toyota regional field offices and Lexus area offices • Operating units in Canada, Mexico and Puerto Rico • Toyota Financial Service’s regional offices, sales offices and service centers • CALTY design research facilities • Toyota Info Technology Center • Toyota Racing Development • AirFlite Inc. • Logistics Services field locations • Distribution centers
As each functional head studies their organization, decisions will be made and team members will be notified then.
As our leaders design their new organizations, we have asked them to create efficient, flexible organizations that can respond quickly to market needs and changes. These new efficiencies may mean that some current roles might not exist at the new headquarters. However, we do expect many roles will remain the same and new roles will be created. Team members and associates with acceptable performance who choose to move with us will have an opportunity for a job. To support team members, associates and their families through this time of transition, we will offer a range of benefits, including a strong relocation package to help those who will be moving, or a retention package for those who choose not to relocate but remain with Toyota until a Toyota-defined date.
Toyota North America’s leaders will begin designing their organizational structures over the next several months. We will share information as it becomes available. In the meantime, we have posted and will regularly update information about the relocation at www.OneToyotaHub.com and www.OneToyotaFamily.com. (Please note that the link to www.OneToyotaHub.com only works from within Toyota North America facilities.) We know this may be a difficult situation for team members and associates who may be facing leaving a city in which they have invested a great deal of time and passion. We will respect everyone’s decision regarding relocation, so please be sure to consider all aspects, both financially and professionally, when deciding whether or not to move. Should you have additional questions, please discuss with HR or your personal financial advisor.
Toyota North America owns the properties in Torrance and Erlanger and will study options for reuse of the properties over the next several years.

My Family Member's Job

Leadership is defining the structure of the new organization, with announcements beginning late this year. We will share information as it becomes available. In the meantime, we have posted and will regularly update information about the relocation that your family member can access at www.onetoyotahub.com. Please note that this website can only be accessed from within Toyota North America facilities.
This announcement pertains to the relocation of Toyota North America's headquarters to Plano and the expansion of the Toyota Technical Center on the York campus near Ann Arbor and our Georgetown, KY campus. Toyota North America’s 14 manufacturing plants and the many field offices will not be moving.
The relocation itself will not change anyone's pay and benefits (unless their actual job changes). Looking forward, however, it is our goal to harmonize our HR programs across TEMA, TMS and TMA. Our intent is to be consistent across Toyota while continuing to provide excellent benefits for all our associates and team members.
The work has already begun to review our HR programs, and we intend to complete this work prior to the move dates in 2015 and 2016. We have a cross-affiliate team of HR professionals working through this topic, and we will communicate specifics as soon as they are available.
Looking forward, it is our goal to harmonize our HR programs across TEMA, TMS and TMA. Our intent is to be consistent across Toyota while continuing to provide excellent benefits for all our associates and team members.
The work has already begun to review our HR programs, and we intend to complete this work prior to the move dates in 2015 and 2016. We have a cross-affiliate team of HR professionals working through this topic, and we will communicate specifics as soon as they are available.
We recognize not every team member, associate, or their family may be interested in, or be able to relocate to our new locations. Those who do not accept a position offered to them at the new locations, but who continue to maintain acceptable performance until a date set by Toyota, will receive a retention package after signing a waiver.
We recognize that not every team member, associate, or their family may be able to relocate at the time we have scheduled. Unfortunately, the need to maintain seamless company operations throughout the transition will require that most team members and associates move in close coordination with the rest of their team. If there are extenuating circumstances that could delay a transfer for any team member or associate, that person should speak with their manager to explore what options, if any, might be possible.
We expect the relocation of the sales and corporate function headquarters (currently in Torrance) and the manufacturing headquarters (currently in Erlanger) to Plano, Texas, to be complete during 2017. The moves will happen in phases beginning in 2014 with a small number of executives and staff, followed by a second phase of a few hundred staff moving to a temporary location near the new headquarters in 2015. The remainder of those moving will follow in 2016 through 2017 when the new campus is complete. This allows plenty of time for team members, associates and their families to plan and prepare. Exact timing of these moves is still being determined, and may change.
Team members and associates with acceptable performance can always apply for other open roles with the company. While the complexity of the pending relocation may preclude an immediate change of responsibilities, it is important for team members and associates to have regular conversations with their manager and the human resources team to explore opportunities for development within the company. If anyone wishes to discuss specific positions or roles, they should speak with their manager or HR representative.
Leadership is defining the structure of the new organization, with announcements beginning late this year, and a cross-affiliate team is currently working on the placement process, which will include information about timelines and the process for your family member to pursue various options. More information will be available later this year.

Pay, Benefits and Retention Packages

The relocation itself will not change anyone’s pay and benefits, unless their job changes. However, it is our goal to harmonize HR programs across TEMA, TMS and TMA in the future, and as a result, we anticipate future changes.
As with our compensation and benefits programs, we will work to harmonize our policies at the regional headquarters. To the extent that it is feasible and makes good business sense to do so, we will continue our alignment with the policies.
We anticipate both programs will continue without change during the transition. As a reminder, decisions on any future annual bonus or merit increases are made each year based on our KPI results and overall market conditions.
We recognize that not every team member, associate, or their family may be willing or able to relocate. Those who do not accept a position offered to them are eligible for a retention package if they remain at their job until completion of their last scheduled work date, as requested by Toyota, continue their acceptable performance, and then sign a waiver. To learn more about the retention package, your family member should contact his/her HR representative. Information will be posted in June as decisions are finalized.
Outplacement services for those who accept the retention package include services such as resume writing, interviewing skills, job search, etc. for the duration of 90 days.

Relocation Information and Assistance

We recognize that moves can be challenging for team members and associates and their families, and are committed to supporting their smooth transition. To facilitate this transition to the new cities, we are offering a strong relocation package. The amount of relocation support is dependent upon job level. Full policies were published in June to the One Toyota Hub, which is accessible to Toyota team members and associates within the Toyota firewall.
We have compiled a list of sites relevant to Plano and Dallas; the area around York Township and Ann Arbor, Michigan; and the Georgetown/Lexington area at www.OneToyotaFamily.com. The resources available there will guide you to more information about housing, schools, civic life, entertainment and other aspects of life in these communities. We are also offering team members and associates a site-introduction trip, which includes travel and lodging for two to support your family with your decision-making proces.
The amount of relocation benefit for which you are eligible will depend on the job your family member will have in the new location. We will publish the full policy in June.
The relocation benefit team members and associates are eligible for will depend on the job level to which they are going. Full policies were published in June to the One Toyota Hub, which is accessible to Toyota team members and associates within the Toyota firewall.
The relocation bonus is tied to the individual, so both associates and team members would be eligible to receive that sum of money. With respect to relocation support (such as movement of household goods, etc.), the benefit applies to the “household.” This means that for Toyota associates and team members who move, household benefits will be provided once, not twice, for the relocating household. Full policies were published in June to the One Toyota Hub, which is accessible to Toyota team members and associates within the Toyota firewall. One Toyota Move Centers are open in both Erlanger and Torrance; family members, as well as team members and associates, are welcome to visit to ask questions.
Links to details about the school systems and school rankings can be found at www.OneToyotaFamily.com.
Diversity and inclusion is a priority for Toyota North America. Eligibility for Toyota partner health and welfare benefits will remain the same.
Yes.
To support your familiy's decision-making process, we want you to experience your new city. If your family member's job is moving to Plano or the Ann Arbor area, we will provide meals, travel and lodging. For those moving to Georgetown/Lexington, we will provide meals, and lodging, but not airfare.
Each eligible team member or associate, along with one guest, will be offered an introductory trip to visit the area before making their decision.
More information will be posted on the website later this year.
We have compiled a list of sites relevant to Plano, York/Ann Arbor and Georgetown at www.onetoyotafamily.com. This will guide you to more information about housing, schools, transportation, diversity, civic life, entertainment and other aspects of life in Plano, Ann Arbor area and Georgetown areas. Every eligible team member and associate will be able to take a company-paid site introduction visit for two to visit the new city. The visit will include travel and lodging for two to support the decision-making process. Representatives from the Chambers of Commerce for Plano, Dallas, Ann Arbor and Georgetown/Lexington have begun making visits to our campuses to provide additional information and answer questions for our associates, team members and their families. Answers to questions posed during those sessions are being posted to OneToyotaFamily.com.
A cross-affiliate team is currently developing the process for how the site visits will be conducted. More information will be available later this summer.
The agreement Toyota has with the state of Texas includes immediate residency for all team members and associates moving to Texas, which means immediate qualification for in-state college tuition.
Both Michigan and Kentucky have residency requirements. However there are circumstances in which these requirements are waived to be eligible for in-state tuition (e.g., due to job transfer, etc.) that vary university by university. Please check with local universities on their particular requirements for in-state tuition. View in-state tuition requirements for Kentucky and Michigan.
HR Business Partners and HR consultants will work with impacted couples on a case by case basis and will try to accommodate timing as best we can.

New North American Headquarters

We believe it is now time to unify our manufacturing and sales leadership and create a single headquarters. This will enable us to: • Improve collaboration and break down operational silos • Respond to changes in the market faster and improve our competitive advantage • Better align our manufacturing operations with sales, marketing and other functions • Improve opportunities to develop talent across all parts of the company • More efficiently use company resources • Ultimately build better vehicles for our customers
We expect the relocation of the sales and corporate function headquarters (currently in Torrance) and the manufacturing headquarters (currently in Erlanger) to Plano, Texas, to be complete during 2017. The moves will happen in phases beginning in 2014 with a small number of executives and staff, followed by a second phase of a few hundred staff moving to a temporary location near the new headquarters in 2015. The remainder of those moving will follow in late 2016 through 2017 when the new campus is complete. This allows plenty of time for team members and associates to plan and prepare. Exact timing of these moves is still being determined and may change.
This announcement pertains to the relocation of our headquarters to Plano and the expansion of the Toyota Technical Center on the York campus near Ann Arbor. Toyota North America’s 14 manufacturing plants and the many field offices will not be moving.
The new headquarters will be located on a corporate campus in Plano, Texas. The exact location of the campus is still being negotiated, but we expect to know the exact location before the end of May.
We evaluated a wide range of factors before selecting Plano, Texas, as the location of our new headquarters. These included: • Business climate, including airport access and land prices • Labor market and financial health • Cost of living, quality of schools and public transportation access • Central to all Toyota Motor North America locations
We are relocating our North American headquarters in order to integrate management units that are currently dispersed across the United States. By unifying these operations, we will become more efficient, more collaborative and better able to design and produce innovative vehicles for customers. While the transition may be challenging over the short term, we believe that relocating will benefit our company, team members and associates and customers over the long term.
One Toyota is a philosophy, a way of working together and a goal we must strive to achieve every day. It represents our highest potential for collaboration, innovation, productivity and service to our customers, and we achieve it when our goals and actions are perfectly synchronized as one company.

Communication

We will post news, information and features here on the www.OneToyotaFamily site. The best way to stay informed about the relocation and its implications is remind your family member who works for Toyota to monitor our Toyota Transition Portal at www.onetoyotahub.com. (Please note that this website can only be accessed from within Toyota NA facilities.)
For more information, ask your family member to visit www.onetoyotahub.com when he or she is in the office. They can also consult with their HR representative. Or use the “Submit a Question” link on this page to ask a question. If you include your email address, you will receive a direct response.
Toyota has not shared any team member's or associate’s personally identifiable information with external vendors. In many cases, these service providers learned of Toyota’s planned move via the media, and are cold calling Toyota extensions or employing other aggressive marketing tactics. These service providers are not sanctioned by Toyota. Associates and team members should use discretion when determining if they personally wish to do business with any service provider. And, as always, we encourage you to exercise caution when determining what, if any, personal information you wish to share with any service provider.